Spa Etiquette and Policies

Spa Etiquette and Policies

  • Rand Value Vouchers are valid for three years from date of purchase.
  • The vouchers can be used at any time Mowana Spa is open for business, for the packages / treatments (not products) stated on the voucher. To book please call us on 011 840 67800 or contact us on email on reservations@mowanaspa.co.za
  • It is recommended that bookings for weekends are made two to three weeks in advance to avoid disappointment
Cancellation Policy
  • Non Arrival – 100% cancellation
  • Less than 48 hour notice – 100%
  • 49 hours to 2 weeks' notice – 75% refund
  • 4 weeks or more notice – 10% handling fee will be deducted from the total amount
Rescheduling Policy
Rescheduling should be done at least 48 hours in advance. Should a package / treatment not be re-scheduled in time, the full treatment fee will apply and the voucher / payment will be redeemed (refer cancellation policy)
  • We kindly ask that you keep to the requested arrival time. Late arrivals will result in a reduction in treatment time whilst the full package / treatment fee will apply
  • We recommend that you bring your swimming costume should you wish to make use of our heated mineral pool
  • Ensure cellular and mobile phones are switched off for the duration of your spa package / treatment
  • All prices are subject to change without prior notice. This voucher is valid for treatments at the current price on date of purchase. The holder of the voucher will be liable to pay any shortfall on the new price of the treatment on the day of presentation.
  • Products purchased are not refundable.
  • Mowana Spa will not be held responsible for any theft, damage, loss or misfortune that may occur on the Hotel or Spa Premises
Updating of these Terms and Conditions

Mowana Spa @ Indaba Hotel reserves the right to amend these Terms and Conditions at any time without prior notice. Any changes will be published on the company's website and it is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates

Refund and Return Policy

Once a voucher has been purchased, no refund will be issued. Vouchers can however be exchanged for different packages of the same value. Packages / Treatments exceeding the value of the voucher will be for the client's account.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Set in the tranquil bushveld gardens of the Indaba Hotel in Fourways, Sandton; the Mowana Spa is a wellness sanctuary which will revive your senses, rejuvenate your body and soothe your soul. The Mowana Spa, which takes its name from the majestic Baobab Tree of African Lore and Legend, offers wellness journeys based on Tribal Massage in keeping with the healing spirit of the “Tree of Life”.

Phone: +27 (0) 11 840 6780
Email: reservations@mowanaspa.co.za

William Nicol Drive & Pieter Wenning Road Fourways

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